AI CUSTOMER SUPPORT

Your best support agent, working every hour you're not.

AI that answers 70–80% of tier-1 questions instantly — pulling from your website, docs, and help center. Complex cases escalate to humans with full context.

Book free 30-min call See what we build ↓

WHAT WE BUILD

Three support systems that actually scale

Works with your existing helpdesk, your existing docs, and your existing team.

FAQ bot

Automatically answers common customer questions — shipping, returns, hours, features. Handles the 70% that takes 80% of your team's time.

Intercom Fin · Zendesk AI · Chatbase

Knowledge base AI

Powered by your website, product docs, and internal guides. Every new document becomes training material. Customers get accurate answers, not generic ones.

Notion · HelpScout · Confluence

Internal team bot

A second brain for your team — finds answers, templates, and procedures instantly. New hires ramp up in days, not weeks.

ChatGPT Team · Slack AI · Notion AI

HOW IT WORKS

From setup to live support in 2–3 weeks

  1. 01

    Map the questions

    We pull the last 3 months of support tickets, cluster by topic, and find the top 20 questions that eat most of your team's time.

  2. 02

    Train on your content

    Website, docs, help center, internal wikis — we connect the sources the AI should know about, and block the ones it shouldn't.

  3. 03

    Test and tune

    Your team stress-tests with real past tickets. We tune answers, set escalation triggers, and confirm handoffs go to the right humans.

  4. 04

    Launch and monitor

    Soft launch on a fraction of traffic first. We watch every escalation in week one and fix patterns fast. Monthly reviews keep the system learning.

PRICING

One-time build. Grows with your knowledge base.

from €1,000

one-time setup · EU invoicing

Every setup includes

  • Support ticket analysis and question clustering
  • Knowledge base integration (website + docs + wiki)
  • Escalation rules and human handoff logic
  • Team training and walkthrough document
  • Two weeks of post-launch tuning
Get a quote for your scope

QUESTIONS

Common questions before you start

How much can the AI actually handle?

70–80% of tier-1 questions answered without humans. Rest escalate with full context.

Does it work with our existing helpdesk?

Yes — Intercom, Zendesk, HelpScout, Freshdesk, and most modern helpdesks.

What if the AI gives a wrong answer?

First two weeks: daily review. After: real-time override + retrain. Flagged answers become training data.

Does it work in multiple languages?

Yes. Ukrainian, English, Polish, and most EU languages. Auto-detect per customer.

Will it replace our support team?

No — removes repetitive work so your team handles complex cases and relationships.

Do we own the setup and data?

Fully. All accounts, KB, configs, and data in your name from day one. No lock-in.

Let's talk

Not sure where to start? Let's figure it out together.

Book a free 30-minute call. We'll look at your processes and tell you honestly what AI can — and can't — do for your business.

Or email us directly: hello@sirio.agency