Terms & Conditions

Effective Date: 18 April 2026 · Last Updated: 22 April 2026

Part A — Terms of Use

This part applies to every visitor of sirio.agency. By opening the site you accept these Terms of Use.

A.1 Introduction

This part governs the use of the sirio.agency website and applies automatically whenever you open the site. It does not create a commercial relationship on its own.

Operator: Sirio Agency, Lviv, Ukraine. For any question regarding these Terms, contact legal@sirio.agency (fallback: privacy@sirio.agency).

A.2 Acceptance of Terms

By accessing or using sirio.agency you agree to these Terms. If you do not agree with any part of them, please stop using the site.

A.3 Permitted Use

You are welcome to browse our content and to submit inquiries through the Contact form for legitimate business purposes.

You may not:

• scrape, crawl, or mirror the site using automated tools without prior written permission;
• reverse engineer, decompile, or attempt to extract source code or internal logic;
• collect personal data of our team or visitors through any automated means;
• attempt to disrupt, overload, or attack the infrastructure serving the site.

A.4 Intellectual Property

All content on the site — text, code, design, logo, and overall structure — is the property of Sirio Agency and is protected by copyright and related rights.

You may not copy, republish, or reuse material from the site without our prior written permission. Limited exceptions apply under fair use: short quotations with attribution, research, and commentary.

Third-party brand names and logos mentioned on the site (e.g. OpenAI, Anthropic, Slack, HubSpot, Salesforce, Cloudflare) are the property of their respective owners and are referenced for descriptive purposes only.

A.5 Third-Party Links

The site may contain links to third-party resources such as vendor documentation, product pages, or partner websites. We do not control those sites and are not responsible for their content, accuracy, or privacy practices. You follow external links at your own risk.

A.6 Disclaimer of Warranties

The site is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied. We do not guarantee uninterrupted operation, absence of errors, or absolute security. We aim for maximum uptime through Cloudflare and reasonable security measures, but we do not promise 100% availability.

Part B — Terms of Service

This part applies when you engage Sirio to deliver professional services. It is the baseline framework for the commercial relationship between us and our clients.

B.1 Scope

Part B governs the relationship between Sirio and clients who engage us for services. Our services include AI integration, consulting, automation, and custom AI solutions.

Each project is documented in a separate written Statement of Work (SoW), which defines the specific scope, deliverables, timeline, and pricing. If there is any conflict between these Terms and an SoW signed by both parties, the SoW takes precedence.

B.2 Services

We deliver a full stack of AI and digital services across nine categories: AI Chatbots, AI Automations, Web Development, AI Voice Agents, Reputation Management, AI Marketing, AI Customer Support, HR Automation, and Creative AI. Each engagement is scoped to a specific set of deliverables and a clear timeline, defined in the SoW before work begins.

Additional professional services — LLM consulting, solution architecture, prompt engineering, audits, and bespoke integrations — are offered on a case-by-case basis.

B.3 Engagement & Payment

Payment terms are defined in each SoW. We use four typical structures, selected per service type:

• Fixed-price projects — 50% upfront, 50% on completion. Used for most website builds, chatbots, and one-shot automations.
• Split pricing (setup + monthly) — a one-time setup fee plus recurring monthly fees for hosting, monitoring, usage, and minor iterations. Used for voice agents, reputation management, and chatbots operated by us on an ongoing basis.
• Tiered pricing — three or more fixed bundles (e.g. Starter / Pro / Agency) with defined scope and caption; the client selects a tier before work begins. Used for Creative AI and similar productised services.
• Retainer engagements — monthly invoicing for an ongoing scope of work (marketing, customer support). Payable within the period stated in the SoW.

Invoices are issued in EUR or USD, as agreed per project. Payment terms longer than 30 days overdue may result in a pause on work and a late fee as stated in the SoW. Third-party provider costs (AI API usage, hosting, SMS gateways, etc.) are either passed through at cost or billed directly to the client's own account — this split is documented in the SoW.

B.4 Client Responsibilities

To deliver on schedule, we rely on the client to:

• provide timely access to systems, data, and API credentials through a secure channel;
• designate a responsible point of contact for decisions and approvals;
• respond to milestones, reviews, and questions within five (5) business days.

Delays caused by the client will result in a proportional shift of the project timeline.

B.5 Intellectual Property & Deliverables

Code, configurations, and documentation produced specifically for the client under an SoW transfer to the client upon full payment of the corresponding invoice.

Exceptions: our pre-existing tools, frameworks, templates, and reusable components remain our property. The client receives a perpetual, non-exclusive, royalty-free licence to use those components as embedded in the delivered work.

Third-party tools and services (e.g. OpenAI API, Anthropic API, Cloudflare, Pinecone) have their own licences and terms. The client contracts directly with those vendors and is responsible for their usage and fees.

Creative AI deliverables. For Creative AI services (AI-generated music, video, images, voices), ownership of the final delivered assets transfers to the client on full payment. However, the client acknowledges that outputs of generative AI systems may not be copyrightable in certain jurisdictions (e.g. the current guidance of the US Copyright Office on purely AI-generated works). We grant the client full commercial usage rights to the delivered assets, subject to the underlying AI provider's terms (e.g. OpenAI, Suno, ElevenLabs, Midjourney, Runway). The client is responsible for ensuring their use of those assets complies with those provider terms and with applicable local laws. Raw prompts, model-specific configurations, and production-workflow documentation remain our property.

B.6 Confidentiality

Both parties agree to keep confidential any non-public commercial, technical, or business information received from the other party in connection with the engagement. This obligation applies for three (3) years after the end of the engagement.

Confidentiality does not apply to information that is publicly available, independently developed without use of confidential information, or required to be disclosed by law.

B.7 Warranties & Limitation of Liability

We warrant that our services will be performed professionally, with reasonable skill and care, and in line with industry practice.

We do not warrant any specific business outcome — such as a particular increase in revenue, defined cost savings, or a specific conversion rate — as these depend on factors outside our control.

Our total liability under any engagement is limited to the fees paid for that specific project (or, for retainer engagements, the fees paid for the preceding three (3) months). We are not liable for indirect, consequential, or special damages, including lost profits, lost opportunities, or reputational harm.

B.8 Data Processing & GDPR

If, in the course of an engagement, we process personal data belonging to the client or its end-users, we enter into a separate Data Processing Agreement (DPA) that sets out roles, security measures, sub-processors, and data-subject rights in line with the EU GDPR.

A standard DPA template is available on request at legal@sirio.agency.

B.9 Termination

Either party may terminate the engagement by giving thirty (30) days' written notice to the other party.

Either party may terminate with immediate effect for material breach — including non-payment of an invoice more than sixty (60) days overdue, or a material breach of confidentiality.

On termination, we invoice for all work completed up to the termination date and hand over the corresponding deliverables once that invoice is settled.

B.10 Governing Law & Disputes

These Terms and any engagement under them are governed by the law of Ukraine.

The parties will first attempt to resolve any dispute through good-faith negotiation within thirty (30) days of a written notice of dispute.

If no amicable resolution is reached: for international clients, disputes are referred to the International Commercial Arbitration Court at the Ukrainian Chamber of Commerce and Industry; for Ukrainian clients, disputes fall under the jurisdiction of the competent courts of Lviv, Ukraine.

B.11 Third-Party AI Services

Our services integrate third-party AI providers, including but not limited to OpenAI (GPT, DALL·E, Whisper), Anthropic (Claude), Google (Gemini), ElevenLabs (voice synthesis), Suno (music generation), Midjourney (image generation), Runway (video generation), Pinecone (vector database), and others. By engaging us, the client acknowledges that:

• these providers' terms of service, acceptable-use policies, and privacy policies govern the processing of client data and generated content;
• AI providers may change pricing, rate limits, model availability, or policies at any time — we are not responsible for changes made by third-party providers;
• AI outputs are probabilistic and may contain errors, hallucinations, or biases; we implement reasonable guardrails (prompt engineering, validation layers, and human-in-the-loop review where applicable), but we do not guarantee the accuracy of AI-generated content;
• the client is responsible for reviewing and approving AI-generated content before public or commercial use;
• API usage fees charged by these providers are billed directly to the client's account — unless otherwise agreed in the SoW — and are separate from our service fees.

B.12 EU AI Act & High-Risk AI Systems

Our services are designed to comply with the EU AI Act (Regulation (EU) 2024/1689), which entered into force on 1 August 2024 with staged obligations through 2026–2027:

• Prohibited AI practices (Art. 5). We do not build systems for social scoring, manipulative behavioural techniques, emotion recognition in workplaces or education, untargeted scraping of facial images, or biometric categorisation based on sensitive attributes.
• High-risk AI systems (Annex III). For use cases that qualify as high-risk — including HR / recruitment screening, credit scoring, critical infrastructure, or access to essential services — we require a pre-engagement compliance assessment. The client acts as deployer of the AI system; we act as provider of the implementation. Specific obligations (risk-management system, data governance, technical documentation, human oversight, accuracy and robustness) are documented in the SoW.
• General-Purpose AI (GPAI) transparency. For chatbots, voice agents, and other direct-interaction systems, we ensure that end-users are informed they are interacting with an AI system (Art. 50).
• Deepfakes and generated content. For Creative AI deliverables, we provide metadata labelling or visible disclosure where required by Art. 50(4).

Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of the page reflects the most recent revision. Continued use of the site or continued engagement after an update means you accept the updated Terms. Material changes will be highlighted through a notice on the site or, for active clients, by email.

Contact

Legal queries: legal@sirio.agency (fallback: privacy@sirio.agency).

Business inquiries: contact page.